Where we deliver
We currently deliver to Germany. More countries will follow.
Delivery cost and time
- Shipping within Germany is free.
- Orders usually arrive within 3–5 business days.
- When your order ships, we email you a tracking link.
A box arrived damaged
Please email a photo of the box and the damage to info@allgaia.com with your order number before sending anything back. We review the photo and get back to you with a replacement or a refund. Your legal warranty rights are not affected.
Returns
- You have a legal right to withdraw within 14 days of delivery: see Withdraw from contract.
- On top of that, we take back unopened boxes up to 30 days after delivery.
- Opened boxes or sachets cannot be returned, for hygiene and health reasons.
How to return
- Tell us through the withdrawal page or by email to info@allgaia.com, with your order number.
- We reply with the return address.
- Send the unopened box back. You pay the return shipping, unless the box was damaged or we sent the wrong item.
- We refund you within 14 days of your notice, to your original payment method, once the box is back with us or you have sent us proof of shipping.
Auto-reorder
To stop future boxes, cancel your Auto-reorder: Cancel contracts here. See the Subscription terms.