You can withdraw from an order within 14 days of delivery, without giving a reason. This page explains how. Want to stop future Auto-reorder boxes instead? That is a cancellation, see Cancelling Auto-reorder below.
Withdraw online
Use our online form, choose Withdrawal, fill in your name, email and order number, and confirm. You don't need to log in. We confirm your withdrawal by email straight away. You can also simply email info@allgaia.com.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party named by you who is not the carrier, take physical possession of the goods. For Auto-reorder (regular deliveries), the period starts on the day you receive the first box.
To exercise the right of withdrawal, you must inform us (ALLGAIA, UNIPESSOAL LDA, Rua da Ponta da Cruz, n.º 32, Edifício Centromar, Bl. B, fração BO, 9004-516 Funchal, Madeira, Portugal, info@allgaia.com) of your decision to withdraw from this contract by an unequivocal statement, for example by email or through the online withdrawal function on our website. You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is enough to send your notice before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the standard delivery costs, without undue delay and at the latest within 14 days of the day we receive your withdrawal. (Extra costs from choosing a delivery method other than our cheapest standard delivery are not reimbursed.) We use the same means of payment you used for the original transaction, unless you expressly agreed otherwise; you will not be charged any fees for the reimbursement. We may withhold the reimbursement until we have received the goods back or you have shown proof that you sent them, whichever is earlier.
You must send the goods back without undue delay and at the latest within 14 days of the day you told us about your withdrawal. Email us first and we will send you the return address. The deadline is met if you send the goods before the 14 days have expired. You bear the direct cost of returning the goods. You are only liable for a loss in value of the goods if it results from handling them in a way that is not necessary to check their nature, characteristics and functioning.
Opened products
The right of withdrawal expires early for sealed goods that are not suitable for return for health protection or hygiene reasons, once they have been unsealed after delivery. For EVENRA this means an opened box or opened sachets cannot be returned.
Unopened boxes: 30 days
On top of the legal 14 days, we take back unopened boxes up to 30 days after delivery, on the same terms as above. This is a voluntary promise and does not limit your legal rights. If a box arrived damaged, see Shipping and returns.
Model withdrawal form
(Fill in and send this form only if you want to withdraw from the contract.)
To: ALLGAIA, UNIPESSOAL LDA, Rua da Ponta da Cruz, n.º 32, Edifício Centromar, Bl. B, fração BO, 9004-516 Funchal, Madeira, Portugal, info@allgaia.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the purchase of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
(*) Delete as appropriate.
Cancelling Auto-reorder
Withdrawing undoes a purchase. Cancelling stops future boxes. You can cancel Auto-reorder at any time, with no minimum term:
- Cancel contracts here: no login needed, confirmation by email straight away;
- or in your account under Subscriptions, where you can also skip or pause a box.
All details are in the Subscription terms.